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Ordering Information
How to Order --
  • Order Online!
  • It's fast, easy, and secure.
  • By Phone:
  • Call us at the shop 503-368-3638. While online orders can be placed anytime, phone orders can be placed during our store hours which vary with the season.  Call for current hours.

  • By Mail:
  • If you prefer to send payment through the mail, simply call us and we'll generate your total, and then mail payment in to:
    It's Only Fair at PO Box 582 Manzanita OR 97130

  • *Email is not a secure form of transmission. While it is completely safe to enter your credit card information on our secure web site, please do not send credit card information through any email system.



U.S. Shipping and Handling
  • When We Ship:
  • All orders will be shipped UPS Ground or USPS Ground within 1-2 business days from the day you place your order, and will arrive in 3-6 business days from the time it ships out, unless you choose expedited (2nd Day or 3 Day) shipping. Your order will almost always ship within 1-2 days. Orders are filled Monday-Friday; orders placed on Friday night, Saturday, and Sunday are shipped on Monday. Once shipped, orders take approximately 3-6 business days to arrive.
  • Where We Ship To:
  • It's Only Fair ships anywhere in the world and we try to keep shipping costs as low as possible for you. Please enter a street address (since UPS does not ship to PO Boxes). All Alaska and Hawaii orders are shipped via USPS. Canada and international orders are shipped via UPS or USPS.
  • How We Ship:
  • All Orders are shipped via UPS or USPS First Class Mail, even though the drop down menu lists only UPS options. If you do not choose a shipping option, your order will be shipped UPS Ground or USPS First Class Mail. If you want to specify either UPS or USPS shipping for your order, simply state so in the customer comment box. If you specify 2nd Day Air or 3 Day Select, your order will automatically be shipped via UPS.

  • U.S. Shipping Rates
    Ground (UPS Ground or USPS)
    Order Value= Shipping Charge
    $0-$10= $4.95
    $10.01-$20= $5.95
    $20.01-$40= $6.95
    $40.01-$60= $7.95
    $60.01-$80=$8.95
    $80.01+ = $9.95

    U.S. 2 Day Shipping (UPS 2nd Day Air)
    Order Value= Shipping Charge
    $0-$20= $13.95
    $20.01-$40= $19.95
    $40.01-$60= $29.95
    $60.01+ = $34.95

    U.S. 3 Day Shipping (UPS 3rd Day Select)
    Order Value= Shipping Charge
    $0-$20= $11.95
    $20.01-$40= $14.95
    $40.01-$60= $19.95
    $60.01-$80= $24.95
    $80.01+ = $29.95

  • Transit Time
    UPS and USPS do not guarantee the exact arrival date for shipping by ground, please allow 1-6 weekdays depending on your area of the country.  For a quick, guaranteed delivery date, choose UPS 2nd Day Air or 3 Day Select.
  • Canada and International Shipping

  • What Rates are Based on:
  • By law, all orders shipped internationally (including Canada) via USPS that are over one pound have to be shipped from our local post office. While we are happy to do so in order to accomodate international customers, this requires extra effort on our part. Our international shipping rates are a result of this labor, in addition to increased fuel charges. When we ship international orders via UPS, brokerage fees are usually added on the receivers end, so in order to avoid these charges, which are often more than double the cost of your shipment, we try our best to ship all international orders via USPS.
  • Items we cannot ship internationally:
  • Due to the many varied customs regulations, we cannot send any type of food, coffee, tea, or gift basket (that contains edible items) outside of the United States and Canada.
  • Customs Charges:
  •   It's Only Fair cannot be responsible for any customs or duty charges on any international shipments. These are determined by customs officials once the shipment has arrived in the country it is being shipped to. Most often these charges show up when we ship international orders via UPS, so in order to avoid these charges, which are often more than double the cost of your shipment, we try our best to ship all international orders via USPS.
  • Canada Shipping Rates
    UPS Standard to Canada (UPS or USPS)
    Order Value= Shipping Charge
    $0-$20= $15.95
    $20.01-$40= $19.95
    $40.01-$60= $24.95
    $60.01-$80= $29.95
    $80.01+= $34.95
  • International Shipping Rates
    UPS Worldwide Expedited (UPS or USPS)
    Order Value= Shipping Charge
    $0-$20= $24.95
    $20.01-$40= $29.95
    $40.01-$60= $34.95
    $60.01-$80= $39.95
    $80.01+= $44.95


    Payment Methods --

    We accept the following forms of payment:

    • Master Card
    • Visa
    • Personal Check
    • Money Order


    Exchanges and Returns --

    Satisfaction Guarantee:
    All products purchased from the It's Only Fair Online Store are sold with a 30-day money back guarantee (except for food and drink products which are only returnable if damaged). If, for any reason, you aren't completely satisfied with your purchase, you may return it for a full refund of the original purchase price, excluding shipping and handling charges.

    How to Return or Exchange:

    • To ship a product back to us, carefully pack it in the original box or padded envelope, or use another in good condition.
    • Make a copy of your emailed receipt or packing slip that arrived in the box with your order, and place it in the box. Please be sure to write the quantity being returned and the reason for the return, and send by USPS to:
    • It's Only Fair
      PO Box 582
      Manzanita OR 97130
    • If you are returning an order paid for by credit card, It's Only Fair will issue a refund to the credit card account used for the original purchase (upon receipt of the returned product). If you paid by check, we will issue a check. If you are exchanging a product for something else, please make a note of what replacement product you would like to receive, and include size and/or color if applicable. If the cost is higher for the replacement product, please include a check or credit card information (12 digit # plus expiration date) for the difference, or call us at 1-503-368-3638 to arrange credit card payment over the phone.



    Purchasing Gifts for Others --
    • Let Them Know:
    • When purchasing gifts for others from our site, please inform the recipient to expect a package from It's Only Fair.
    • Gift Message:
    • We encourage you to utilize the gift message option available. Simply fill out the gift message during checkout and it will be included with the shipment.
    • Gift Packaging:
    • We offer gift packaging for $3.95 an item. Gifts are wrapped in our signature recycled Kraft box with colorful rafia ribbon. Gift baskets are packaged in 100% biodegradable cellophane wrapping and tied with a ribbon.
    • Do you want us to exclude pricing information?
    • Each order contains a Packing Slip, but we never include the prices on our Packing Slips, so no need to worry about your gift recipient being able to view prices.




    Bulk Discounts and Wholesale Rates

    Wholesale Rates:
      It's Only Fair does not sell items at wholesale rates at this time. While this may change in the future, for now we are strictly retailers.  For a complete list of Fair Trade wholesalers, please visit the Fair Trade Federation and Transfair USA.

    Bulk Discounts:
    If you are planning to purchase a large quantity of items (20 or more items) we may be able to offer you a bulk discount rate. Simply call to inquire (1-503-368-3638).



    Our Recycling Program
    It's Only Fair purchases as little packaging materials as possible. We reuse almost all packaging material that is shipped to us. We also rely heavily on packaging material donations from our local recycling center Cart'm- which offers living wage jobs to our community and a fabulous thrift shop to divert materials from the landfill.

    So when you receive a package from us, please do not expect a brand new cardboard box. Instead, expect a re-used box. And if you see styrofoam peanuts or bubble wrap inside, know that we are simply reusing them and doing our best to keep this material from entering the wastestream by recycling it.

    Tips for Recycling Styrofoam Peanuts: Styrofoam peanuts are completely non-recyclable in the traditional sense; however they are completely reusable (a form of recycling)!
    Recycling styrofoam packing materials is easy: First, save it up in a garbage bag so it stays clean and dry. When you have a bag filled, call one of the "packaging services" listed in your yellow pages. Let them empty your bag into their container, then you can re-use your bag. It's that easy! Or, contact local businesses who ship items on a regular basis. Perhaps like us, they would benefit from recycling packing materials.
    You can do your part to keep this material from entering the watestream by recycling it...starting today. And tell your friends, too!


    4 Ways to Shop Greener Online --
    1. Choose Ground Shipping.
    2. Air shipping is a massive energy hog, generating five times the fuel emissions as shipping by truck. Choosing the Ground option is probably the single biggest thing you can do to lessen the impact to the planet.
    3. Send your orders to your workplace.
    4. If you work in an office, UPS and the Postal Service are probably already stopping by, so this eliminates extra deliveries. It also cuts down on wasteful missed delivery attempts.
    5. Don't print out the e-mail receipts and order confirmations.
    6. Copy and paste them into a document or an email for yourself. Curb your addiction to hard copies. Just remember to back up your e-mail when you back up your computer files.
    7. Recycle or reuse boxes and packing material.
    8. To help the environment while keeping everyone's costs low, It's Only Fair purchases only a minimal amount of packing supplies. We use mostly what is shipped to us! We suggest you too recycle and reuse packing materials whenever possible.



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